![]() If you have any questions about your tracking or shipment, drop us a line at received a wrong/damaged product, what should I do? You’ll receive a tracking link via email when your order ships out. Tip: Check out ONYX Health Club 24/7’s production footage to see how we fulfill specific products. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! We work with a print-on-demand drop shipper. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at rach with your order number. Stop by your neighbors in case the courier left the package with them.Ask your local post office if they have your package.Check your shipping confirmation email for any mistakes in the delivery address.What should I do?īefore getting in touch with us, please help us out by doing the following: My order should be here by now, but I still don’t have it. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. ![]() This fee is not in our control and is assessed by your local customs office. We work with an on-demand order fulfillment company with facilities worldwide!Īdditional customs and tax fees can occur on international orders. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. The shipping time depends on your location, but can be estimated as follows: When will I get my order? Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Terms and Conditions & Return/Refund Policy Delivery
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